customer help
Frequently Asked Questions
Frequently asked questions
General
What size should I order & how are your garments measured?
All of our garments have a detailed size chart available for you on the product display page. This is an amazing way to determine which size will be perfect for you before purchasing. If you're in between sizes, we recommend choosing the larger size, as the dress measurement should be slightly bigger than your body measurements for a comfortable fit.
Please go off the measurements around your bust for the best determination for your size.
The product I would like to buy is out of stock.
You can sign up to be notified once a product is back in stock by navigating to the product you are wishing to purchase, selecting a size and following the prompts on the pop up.
How do I care for my Maison Inde Garment?
We recommend machine wash on a cold and gentle setting with similar colours using a mild detergent. Alternatively, gentle hand washing and line drying.
You can read more about how to care for your Maison Indē pieces in our product pages care guide.
Who do I contact for collaboration enquiries?
If you'd like to enquire about collaboration opportunities, please reach out to hello@maisoninde.com, and our team will do their best to get back to you
Shipping
How long will it take to receive my order?
We aim to ship our products within 1 to 2 business days from the Netherlands. Once shipped, delivery usually takes1-2 business days within the Netherlands & nearby region, 3-5 business days for within EU depending on the destination country. You’ll receive a shipping confirmation with tracking details as soon as your order is on its way.
Do you ship internationally?
Yes, we ship internationally. Shipping rates and delivery times vary depending on your destination and will be calculated at checkout. Please note that any customs duties, taxes, or import fees imposed by your country are the responsibility of the customer.
What payment methods do you accept?
We accept a wide range of payment types, including but not limited to: Amex, VISA, ApplePay and GooglePay
How can I track my order?
Once your order is shipped, you will receive a confirmation with the tracking link to monitor your delivery status.
Returns & Exchanges
What is your return and exchange policy?
We accept returns within 14 days of delivery, provided the item is unworn, unused, and returned in its original condition with all tags attached. For any exchange request, please reach out to us on hello@maisoninde.com
How do I start a return or exchange?
For detailed information on how to initiate a return request kindly visit our Return & Refund Policy page.
About Maison Indē
Where are Maison Indē products made?
Every Maison Indē piece is thoughtfully designed in Amsterdam and handcrafted in India by our skilled artisans.
Are your products handcrafted?
Yes. Each Maison Indē garment is carefully handcrafted by skilled artisans, preserving traditional techniques while maintaining the quality and attention to detail that define our collections.
Why do you produce in small batches?
We create our collections in limited quantities to maintain exceptional quality, minimise waste, and encourage more mindful consumption. Small-batch production allows us to focus on every detail and quality of our pieces.
What makes Maison Indē different?
Maison Indē brings together thoughtful design and authentic Indian craftsmanship. Designed in Amsterdam and handcrafted in India, our collections are created in small batches using natural materials, resulting in timeless pieces made to be cherished for years to come.
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